What Information to Send Our Support If Your Key Doesn’t Work

To help you as quickly as possible, we need a few details.

Providing complete information saves time and lets us fix your issue in minutes.

This is the most important part.

Please include the full screen — not just the message.

Examples:

• Windows activation error

• Office activation page

• Command prompt error

• Evaluation edition messages

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For Windows:

Go to Settings → System → About

For Office:

Open Word → Account

This tells us whether your edition matches your key.

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This helps us verify your purchase instantly.

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⚡ Why we need this information

It lets us:

✅ diagnose the exact cause

✅ check if the wrong edition is installed

✅ issue a replacement key fast

✅ guide you step-by-step with accurate instructions

You’ll get your issue solved much faster when all details are included.