Microsoft Licence Help Center

Your product key is delivered by email automatically as soon as your payment is confirmed — in most cases within a few minutes, 24 hours a day. The email contains the key itself, the official Microsoft download link for your edition, and a direct link to the matching activation guide in this Help Center. If it has not arrived after 15 minutes, check your spam, promotions and junk folders first, then read I didn’t receive my product key email below. Our support team can re-send the key to a different address at any time.

Every licence sold on GetDigiMarket is a one-time purchase with a lifetime term for that version. There is no monthly fee, no annual renewal and no expiry date. Once Windows, Office or Windows Server is activated with your key, it stays activated on that installation for as long as you use it, and you keep receiving the normal Microsoft security updates for that product. This is the main practical difference between buying Office 2024 outright and paying for a Microsoft 365 subscription every year.

Nine out of ten rejected keys come from a simple mismatch: the key is for a different edition (Home versus Pro), a different product year, or the copy of Windows was installed from the wrong ISO. Start with This product key didn’t work — how to fix it, which walks through checking your edition, using the correct installation media, and running activation from an elevated Command Prompt. If the error persists, send us a screenshot of the exact error code and we will either fix it or replace the key.

Retail licences can normally be transferred to a new device once the previous installation is deactivated, while OEM-type licences remain tied to the machine they were first activated on. The product page for your licence states which type you bought. If you are replacing hardware or reinstalling Windows on the same machine, activation usually completes automatically. When it does not, phone activation solves it in a few minutes — see Fix Office activation errors & phone activation for the full walkthrough.

If your key cannot be activated and our support team cannot resolve it, you are entitled to a full refund for 180 days from the date of purchase — six months, rather than the 30 days most sellers offer. There is no restocking fee and no requirement to accept a replacement key first. To start a claim, reply to your order email with a screenshot of the activation error. Most cases are resolved with a working replacement key on the same day.

Yes. Every key we supply is a genuine Microsoft licence that activates directly against Microsoft’s own activation servers — the same servers a boxed retail copy uses. You install the official Microsoft ISO or Office installer downloaded from Microsoft, then enter the key we send you. Nothing is patched, cracked or modified, and your installation continues to receive official Microsoft updates. More than 10,000 customers have activated their software this way.